Remote Online Support

Galvatek’s remote online support helps customers solve problems and make online modifications to the program. Remote online support can reduce significantly travel costs and response time.

Troubleshooting and program changes with Remote Online Support

Remote online support enables the customer’s plant to be connected to our office via the internet. The connection is established in cooperation with the customer’s IT specialists. In practice, the customer grants Galvatek specialists access to their Galcont control system in order to monitor and make changes remotely. This reduces unnecessary travel and shortens the response time significantly compared to normal onsite visits.

Typical tasks

The most typical tasks handled via a remote connection include the following:

  • Troubleshooting
  • Program changes
  • Line monitoring
  • User support

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