Troubleshooting and program changes with Remote Online Support
Remote online support enables the customer’s plant to be connected to our office via the internet. The connection is established in cooperation with the customer’s IT specialists. In practice, the customer grants Galvatek specialists access to their Galcont control system in order to monitor and make changes remotely. This reduces unnecessary travel and shortens the response time significantly compared to normal onsite visits.
The most typical tasks handled via a remote connection include the following:
- Program changes
- Line monitoring
- User support